Job Title: Receptionist (Personal Injury Law Firm / Medical Office Experience Required).
MUST BE SPANISH SPEAKING!!!!!
Job Summary:
We are seeking a professional, organized, and client-focused Receptionist with experience in a personal injury law firm or medical office. The Receptionist will serve as the first point of contact for clients and patients, ensuring a welcoming and professional environment and managing front-desk operations. The ideal candidate understands the fast-paced nature of personal injury cases and medical scheduling, maintains strict confidentiality, and provides exceptional customer service.
Key Responsibilities:
- Greet clients, patients, and visitors in a professional and friendly manner.
- Answer and route incoming phone calls and take accurate messages.
- Schedule and confirm appointments for attorneys, case managers, and medical providers.
- Maintain and update client or patient records in case management or medical software systems.
- Assist with the intake of new clients and patients, including collecting basic information and documentation.
- Handle incoming and outgoing mail, faxes, and emails.
- Scan, organize, and file legal and medical documents.
- Coordinate communication between attorneys, paralegals, medical staff, and clients.
- Maintain a clean and organized reception area.
- Ensure confidentiality of sensitive legal and medical information.
Qualifications:
- 0-3+ years of receptionist or front desk experience in a personal injury law firm, medical office, or similar professional environment.
- Strong customer service and interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Proficiency with Microsoft Office (Word, Outlook, Excel).
- Experience with legal case management software or medical scheduling/EHR systems is a plus.
- Strong organizational and time management skills.
- High level of professionalism and attention to detail.
Preferred Skills:
- Familiarity with personal injury case processes and medical treatment scheduling.
- Experience assisting with client intake and document collection.
- Bilingual (Spanish is required).
- Experience handling insurance-related documentation.
Work Environment:
- Professional office setting supporting a personal injury legal practice and/or medical providers.
- Frequent interaction with clients, patients, attorneys, and medical staff.
- Fast-paced environment requiring strong multitasking and communication skills.
- Training will be provided on the job.